At DYOR Wellness, we stand behind the quality of our products. This policy outlines the terms for returns and refunds.
Research Materials: Because our compounds require controlled handling, we maintain a strict returns policy balanced with our commitment to customer satisfaction.
2. Return Window
You may request a return or refund for unused, unopened products within 30 days of delivery.
Return window begins from delivery date, not order date
Requests submitted after 30 days will not be accepted
Damaged or defective products can be reported up to 7 days after delivery
3. Return Conditions
To qualify for return, products must meet all of the following conditions:
Unopened Seal: Vial seals must be intact and unopened
Original Packaging: Product must be in original, undamaged packaging
No Contamination: No signs of contamination, damage, or tampering
Original Receipt: Return must include original order number or receipt
Proper Storage: Must have been stored as recommended
4. Damaged or Defective Products
If you receive a damaged, defective, or mislabeled product, we will make it right.
Damage Reporting Process:
Report Promptly: Contact support@dyorwellness.com within 7 days of delivery
Provide Evidence: Include clear photos of damage, vial, packaging, and seal
Include Details: Provide your order number, date received, and product name
Await Response: We will respond within 24 hours with resolution
Damage Resolution:
Replacement: We will ship replacement product at no charge
Full Refund: Full refund to original payment method (no restocking fee)
Return Shipping: We provide prepaid return label
5. Shipping Costs
Please understand the following regarding shipping costs:
Return Shipping: Customer is responsible for return shipping costs (unless product is defective)
Original Shipping: Non-refundable
Defective Items: We cover all return shipping costs
Refund Amount: Refund covers product cost only
6. Refund Timeline
Once we receive and inspect your returned product:
Inspection: 2-3 business days
Approval: We will notify you of approval or denial
Processing: Refunds are processed to original payment method
Timeline: 5-10 business days after approval
Crypto Refunds: May take additional time depending on blockchain confirmation
7. Exceptions & Non-Returnable Items
Non-Returnable Products:
Opened or partially used vials
Products exceeding 30-day return window
Damaged packaging caused by customer mishandling
Items purchased on clearance or sale (final sale)
Custom or special order products
Special Circumstances:
In certain situations, we may consider exceptions to this policy:
Bulk orders (contact support@dyorwellness.com)
Research institution agreements (special terms may apply)
Documentation of product quality issues
For special circumstances, email support@dyorwellness.com with detailed explanation and supporting documentation.
8. Contact Us for Returns
To initiate a return or report a damaged/defective product:
support@dyorwellness.com
Subject Line: "Return Request - [Your Order Number]"
Response Time: 24 business hours
Return Shipping Address:
We will provide specific return address instructions after your return is approved. Do not ship returns without authorization and specific address details.
Required Information:
Full name and order number
Product name and quantity
Reason for return
Proof of damage (photos for defective items)
Important: This returns policy applies to direct purchases from DYOR Wellness only. Returns cannot be processed for products purchased from third-party retailers. Please verify your purchase source before initiating a return. All returns are processed at our discretion, and the decision is final. Refund amounts are calculated based on the product cost only and do not include shipping fees or taxes.
