Question 1

What does 'research use only' mean?

Accepted Answer

All peptides we sell are manufactured and sold exclusively for scientific research, laboratory testing, and analytical purposes. They are not approved for human consumption or medical use. This is standard for research-grade compounds. By purchasing, you confirm these products will only be used for legitimate research purposes.

Question 2

What forms are your compounds available in?

Accepted Answer

All of our compounds are available as lyophilized (freeze-dried) powder in sealed vials. This format offers excellent stability and shelf life. The compounds require reconstitution with appropriate solvents (such as bacteriostatic water) before use in research applications.

Question 3

How should I store my compounds?

Accepted Answer

Lyophilized compounds should be stored at -4°F for long-term storage. Once reconstituted, solutions should be stored at 36-46°F and used within 30 days. Capsules and nasal sprays should be stored in a cool, dry place away from direct sunlight. Always follow the specific storage instructions provided with each product.

Question 4

Are your compounds research-grade?

Accepted Answer

Yes, all our compounds are manufactured to research-grade specifications. They are intended for research, laboratory, and analytical purposes only. They are not intended for human or veterinary use.

Question 5

What payment methods do you accept?

Accepted Answer

We accept Apple Pay (Apple Cash), Zelle, and Venmo. Select your preferred method at checkout and follow the instructions to complete your payment.

Question 6

Is my payment information secure?

Accepted Answer

Yes, we use industry-standard SSL encryption and work with PCI-compliant payment processors to ensure your payment information is always protected.

Question 7

Can I modify or cancel my order?

Accepted Answer

Orders can be modified or cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled. Please contact us immediately at info@dyorwellness.com if you need to make changes.

Question 8

Do you offer bulk or wholesale pricing?

Accepted Answer

Yes, we offer competitive pricing for bulk orders. Please contact our sales team at info@dyorwellness.com with your requirements for a custom quote.

Question 9

How long does shipping take?

Accepted Answer

Orders placed and paid for before 12 PM PST Monday through Thursday ship the same day. Orders placed after 12 PM PST ship the following business day. Standard delivery times vary by location but typically range from 2-5 business days within the continental US.

Question 10

Do you offer free shipping?

Accepted Answer

We offer FREE shipping on orders $150+ within the USA. Orders below $150 ship for a flat rate of $7.00. All orders ship same day. International shipping rates vary by destination.

Question 11

Do you ship internationally?

Accepted Answer

Currently, we primarily ship within the United States. International shipping may be available for select destinations. Please contact us for international shipping inquiries.

Question 12

What is your return policy?

Accepted Answer

Due to the nature of our products, we cannot accept returns on opened or used items. If you receive damaged, incorrect, or missing items, please contact us within 48 hours of delivery with photos, and we will make it right.

Question 13

How do I report a problem with my order?

Accepted Answer

Please email info@dyorwellness.com with your order number, a description of the issue, and any relevant photos. Our team will respond within 24 business hours.

Question 14

What if my package is lost in transit?

Accepted Answer

If your package shows as delivered but you haven't received it, please first check with neighbors and your local post office. If still not found, contact us and we will work with the carrier to locate your package or arrange a replacement.

Frequently asked questions

Getting Started

Products & Quality

Ordering & Payment

Shipping & Delivery

Returns & Refunds

Still Have Questions?